Shipping and Delivery Policy
LEGAL
Shipping and Delivery Policy
1. Purpose
This Policy outlines the terms and conditions applicable to the shipping, delivery and collection of Goods supplied by I-CAT International Consulting and Trading (Pty) Ltd (“I-CAT”), including Goods paid for through the PayFast payment portal.
2. Shipping and Delivery
2.1. Goods shall be shipped or delivered to the address specified in the accepted quotation, purchase order or agreed delivery instructions, unless otherwise agreed in writing.
2.2. Orders shall be processed following confirmation of payment, where applicable, subject to stock availability and the agreed order requirements.
2.3. Delivery dates are estimates unless expressly agreed otherwise in writing. I-CAT shall make reasonable efforts to meet agreed delivery dates.
2.4. Deliveries may be undertaken by I-CAT, its appointed transport providers or a carrier nominated by the Customer.
3. Shipping Costs
3.1. Shipping and delivery charges shall be for the Customer’s account unless otherwise specified in the quotation or agreed in writing.
3.2. Applicable shipping charges shall be communicated to the Customer prior to payment or dispatch, as applicable.
3.3. Additional charges arising from special delivery requirements, incorrect delivery information or unsuccessful delivery attempts may be charged to the Customer.
4. Risk and Ownership
4.1. Risk in the Goods shall pass to the Customer upon delivery to the agreed delivery location or collection by the Customer or its appointed carrier, as applicable, subject to applicable law.
4.2. Ownership of the Goods shall remain vested in I-CAT until full payment has been received in cleared funds, in accordance with I-CAT’s Standard Terms and Conditions.
5. Inspection and Reporting
5.1. The Customer shall inspect the Goods upon delivery and promptly notify I-CAT in writing of any visible damage, shortages or discrepancies.
5.2. Claims relating to defective Goods shall be handled in accordance with I-CAT’s applicable Product Warranty and Standard Terms and Conditions of Sale, subject to applicable law.
5.3. Where Goods are returned under warranty, applicable freight costs shall be allocated in accordance with I-CAT’s Product Warranty and Standard Terms and Conditions of Sale, subject to applicable law.
6. International Shipping
6.1. International shipments shall be subject to the delivery terms and applicable Incoterms agreed in writing between I-CAT and the Customer.
6.2. Customs duties, import taxes, clearance fees and other associated charges shall be allocated in accordance with the agreed delivery terms.
7. Delays and Force Majeure
7.1. I-CAT shall not be liable for delays or failure to deliver arising from circumstances beyond its reasonable control, including transport disruptions, customs delays, strikes, natural disasters or government restrictions, subject to applicable law.
7.2. I-CAT shall make reasonable efforts to notify the Customer of material delivery delays and communicate revised delivery arrangements where applicable.
8. General
8.1. This Policy applies to the shipping, delivery and collection of Goods, including transactions paid for through the PayFast payment portal.
8.2. This Policy shall be read together with I-CAT’s Standard Terms and Conditions of Sale and applicable Product Warranty.
8.3. All shipping, delivery and return arrangements shall remain subject to applicable South African legislation.
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7. How we share your information:
We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.
We may also disclose your information:
– Where we have a duty or a right to disclose in terms of law or industry codes;
– Where we believe it is necessary to protect our rights.
Legal Disclosures:
We may need to share your information when we believe it is required by law, legal process or to help protect the rights and safety of you, us, or others. We attempt to notify members about legal demands for their data when appropriate in our judgment unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, at our discretion, that the requests are overbroad, vague, or lack proper authority, but we do not promise to challenge every demand.
8. Your rights and obligations:
Data Retention:
We keep most of your personal information while we still have a purpose, we need to provide you with services or where we are legally obligated to do so.
We will also keep your information where you have agreed for us to do so, or have given your consent that we are allowed to do so.
We keep some of your information even after you are no longer in our employment, if it is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our other user agreements, or fulfil your request to object to our processing of your information.
You have rights in connection with your personal information. You have many choices about how your information is collected, used, and shared.
In certain circumstances, by law, you have the right to:
- Request access to your information: You will be able to ask us what information we have about you as well as ask for a copy of this information. This should be done on request to I-Cat International Consulting and Trading Pty Ltd. There are some exemptions, which means you may not always receive all the information we process. When we can give you a copy it might be done at a certain fee, which will also be communicated to you at the time of your query.
- Change or correct information: You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Delete information: You can ask us to delete or remove personal information under certain circumstances.
- Object to processing: You can do this where we are relying on your legitimate interest, public interest, or our legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your data for direct marketing purposes or where you have given your consent for the specific processing and you want to retract your consent. Retracting your consent does not invalidate the information we lawfully processed while we had your consent to do so.
- Request the restriction of processing: You can ask us to suspend the processing of personal data about you, for example, if you want us to establish its accuracy or the reason for processing it.
9. Changes to our privacy notice:
Changes to the privacy notice apply to your use of our services. We may modify this privacy notice from time to time, as required by changes in legislation. When material changes are made, we will provide notice through our services, or by other means, to provide you the opportunity to review the changes before they become effective.
You acknowledge that your continued use of our services after we publish our changes to this privacy notice means that the collection, use, and sharing of your personal information is subject to the updated privacy notice.
10. Other important information:
Security:
We have put in place appropriate security measures to prevent your data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal information on a business need-to-know basis, and subject to a duty of confidentiality.
Transborder information transfers:
We may from time to time and in specific cases share personal information Transborder. The transfer of personal information across South African borders will only be affected if the transaction requires transborder processing. In such instance the personal information will only be transferred in accordance with the requirements of POPIA and/or other South African legislative requirements, and/or if the data subject consents to the transferring of personal information to a third party in a foreign country. In the event of transborder transferring of personal information we will take the necessary steps to ensure that the operators are bound by laws, binding corporate rules or binding agreements that provide for levels of protection at an adequate level in accordance with the principles of POPIA.
11. Contact Information:
Should you have a query please send an email to : johan.hr@i-cat.co
Our Information Officer:
Johan Liebenberg
Email: johan.hr@i-cat.co
THE INFORMATION REGULATOR:
You have the right to lodge a complaint with the South African Information Regulator. See the Information Regulator contact details below.
Woodmead North Office Park
54 Maxwell Drive, Woodmead,
Johannesburg
POPIA COMPLAINTS: POPIAComplaints@inforegulator.org.za
PAIA COMPLAINTS: PAIAComplaints@inforegulator.org.za
GENERAL QUERIES: enquiries@inforegulator.org.za